Jack Marshall

Vice President, Customer Experience

Jack Marshall currently serves as Vice President of Customer Experience at Kryptowire, where he is responsible for ensuring product offerings align to customer needs and expectations.

Prior to joining Kryptowire, he created the Customer Success organization at Fortify Software (sold to HP), AlienVault (sold to AT&T), Contrast Security and Prevoty (sold to Imperva). Jack often sits on panels and speaks about Customer Success whose relevance has increased dramatically in a SaaS based world. Before moving into Customer Success, he founded 2 companies, one of which was Photoloft.com, the first (and at the time) largest photo sharing site on the Internet. PhotoLoft was purchased by Canon Inc. of Japan.

experience

  • VP of Customer Success, Prevoty
  • VP of Customer Success, Contrast Security
  • VP of Customer Success, AlienVault
  • VP of Customer Success, Fortify Software

education

  • BSEE with CE Minor (Electrical), Electronics and Communications Engineering, Michigan State University
  • Masters classes in Electrical Engineering, Santa Clara University

Jack Marshall currently serves as Vice President of Customer Experience at Kryptowire, where he is responsible for ensuring product offerings align to customer needs and expectations.

Prior to joining Kryptowire, he created the Customer Success organization at Fortify Software (sold to HP), AlienVault (sold to AT&T), Contrast Security and Prevoty (sold to Imperva). Jack often sits on panels and speaks about Customer Success whose relevance has increased dramatically in a SaaS based world. Before moving into Customer Success, he founded 2 companies, one of which was Photoloft.com, the first (and at the time) largest photo sharing site on the Internet. PhotoLoft was purchased by Canon Inc. of Japan.

experience

  • VP of Customer Success, Prevoty
  • VP of Customer Success, Contrast Security
  • VP of Customer Success, AlienVault
  • VP of Customer Success, Fortify Software

education

  • BSEE with CE Minor (Electrical), Electronics and Communications Engineering, Michigan State University
  • Masters classes in Electrical Engineering, Santa Clara University